Sheraton Hamilton Hotel, Hamilton ➤ Reviews, Rooms & Prices 2024

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About the Hotel

116 King Street West, Hamilton, Canada, L8P 4V3

Sheraton Hamilton Hotel is located in the heart of Hamilton, Ontario, providing direct access to the Hamilton Convention Centre and the FirstOntario Centre. The hotel features over 20,000 square feet of event space, making it an ideal venue for meetings and conventions. Nearby cultural attractions include Dundurn Castle and the Royal Botanical Gardens, enhancing the hotel's appeal for both business and leisure travelers. The hotel's design incorporates modern amenities while maintaining a sophisticated atmosphere.

Location

Sheraton Hamilton Hotel is strategically located with convenient access to major attractions in Hamilton, such as the Art Gallery of Hamilton and Tim Hortons Field. It is less than 0.5 miles from Hamilton GO Centre for easy travel options. Guests can reach John C. Munro International Airport, located 15.5 miles away, via car. On-site parking is available for guests, with height restrictions at the garage entrances.

Rooms

Each guest room at Sheraton Hamilton Hotel is thoughtfully designed with bold colors and comfortable furnishings. Rooms are equipped with premium bedding, cable TV, coffee makers, and air conditioning for maximum comfort. Guests can enjoy views of Lake Ontario or the Niagara Escarpment from select rooms. The hotel features pet-friendly accommodations, allowing two pets per room with certain restrictions.

Eat & Drink

Chagall's Restaurant offers a relaxed dining experience throughout the day, serving creative continental cuisine and craft cocktails. Breakfast features a selection of healthy and hearty favorites aimed at energizing guests for the day ahead. The LOFT Lounge serves light bites and craft cocktails, providing a lively gathering space in the evenings. An on-site Starbucks® coffee house offers specialty drinks and pastries for quick refreshments.

Leisure & Business

The hotel boasts various leisure facilities, including an indoor pool, hot tub, and a well-equipped 24-hour fitness center. Business amenities cater to corporate guests with a conference center and extensive meeting spaces. Additional services include concierge assistance, complimentary Wi-Fi, and contactless room service options. The accessible features of the hotel ensure that all guests can enjoy their stay comfortably.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Club Superior Corner King Room

Max:

3 persons

36 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Club Superior King Room

Max:

3 persons

30 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Deluxe King Room

Max:

3 persons

36 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Getting around

A list of all available modes of transport

City Center

Hamilton1400 ft

Airports

John C. Munro (YHM) 12.7 mi

Region of Waterloo International (YKF) 36.9 mi

Train

Hamilton GO Centre2000 ft

Train400 ft

Bus

Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Oasis

The bed in my room felt like a cloud, providing an incredibly restful sleep during my stay.view full review

Modern Gym

The gym facilities were impressive, equipped with modern machines that made my workouts enjoyable and effective.view full review

Great Lounge

The lounge and restaurant had a fantastic ambiance, making it a perfect place to unwind after a long day.view full review

Ideal for Meetings

The spacious meeting areas were perfect for my needs, allowing for comfortable discussions and presentations.view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Elevator
Currency exchange
Coffee shop
Vending machines
Electric vehicle charging station
Fire extinguishers

Sports & Fitness

Fitness center
Hiking
Cycling
Bowling
Squash

Services

Room service
Laundry
Dry cleaning
Stores/Commercial services

Dining

Restaurant
Bar/ Lounge area

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Indoor swimming pool
Sun terrace

Room features

Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

116 King Street West, Hamilton, Canada, L8P 4V3

Map view

116 King Street West, Hamilton, Canada, L8P 4V3

City landmarks

Castle

Dundurn Castle

1.1 mi

Parks

Bayfront Park

1.3 mi

Museums

HMCS Haida National Historic Site

1.4 mi

41 Jackson St W

Whitehern Historic House and Garden

4000 ft

Church

Cathedral Basilica of Christ the King

1.1 mi

Parks

Pier 4 Park

1.0 mi

Store

Nations Fresh Foods

3000 ft

Museums

Hamilton Military Museum

5300 ft

Parks

Hamilton Amateur Athletic Association Grounds

3500 ft

Parks

Victoria Park

3600 ft

51 Stuart St L8L 1B5

Workers Arts and Heritage Centre

3400 ft

255 Concession Street

Sam Lawrence Park

1.8 mi

174 Locke St S

Pure Home Couture

3700 ft

57 Guise Street

Canada Marine Discovery Centre

1.3 mi

618 York Blvd. Adjacent to Dundurn Castle

Harvey Park

1.0 mi

Churchill Park

Princess Point Woodland Trails

1.1 mi

Nearby

Gallery

Art Gallery of Hamilton

800 ft

Events

Hamilton Convention Centre

900 ft

101 York Blvd

First Ontario Centre

1200 ft

Public Building

Hamilton City Hall

1400 ft

Market

Hamilton Farmer's Market

1100 ft

Mall

Jackson Square

600 ft

Libraries

Hamilton Public Library

700 ft

Church

St. Paul's Presbyterian Church

1200 ft

Parks

Gore Park

1400 ft

Events

First Ontario Concert Hall

400 ft

64 Melrose Ave N

Canadian Football Hall of Fame

1000 ft

Church

James Street Baptist Church

1400 ft

Church

MacNab Street Presbyterian Church

1500 ft

82 King St E

The Ghost Walks

2000 ft

Restaurants

Famous Recipe

800 ft

158 King St W Unit 1

Eat Industries

1200 ft

66 York Boulevard Located Inside The Hamilton Farmers Market

Pokeh

1300 ft

35 York Blvd Hamilton Farmers' Market - Lower Level

Divine Mexican Kitchen

1300 ft

35 York Blvd Hamilton Farmer's Market

Sensational Samosa Ltd

1300 ft

51 King St W

Bastoni's Shawarma

1400 ft

234 King St W

Ben Than Veit-THai Restaurant

1000 ft

115 Park St N

Nabil's Grill- Mediterranean Restaurant

1100 ft

1 Wilson St

Reviews and Ratings

Feedback from previous guests about their experience.

46%

liked the hotel and would stay again

Convenient location

Spacious and modern rooms

Lack of customer service

Charged for unnecessary room

5.0/10

Guest rating

Rooms

5.0

Location

6.7

Service

5.0

Dining

5.0

George

United States of America, March 2024

5.0/10

The hotel's location inside a big mall called Jackson Square is a huge advantage, especially in winter. The rooms with king-sized beds are kept in outrageously poor condition despite offering all the amenities. However, the service lacked any heart or customer service, as they charged me for two rooms even when I needed only one.

Rooms

5.0

The rooms with king-sized beds are kept in outrageously poor condition but come with all the amenities.

Service

5.0

The service didn't show any empathy or customer care when I faced a situation of needing only one room but being charged for two.

Location

5.0

Being inside the Jackson Square mall is convenient, but the lack of customer-centric service still overshadows this advantage.

Dining

5.0

No information provided about the dining options.

Facilities

5.0

Bill

United Kingdom, March 2024

6.0/10

Staying at this hotel was a mixed experience. The rooms were spacious and clean, with the benefit of having a kitchenette, but there were some issues with service and unmet expectations. The location, however, turned the stay around with its convenience and nearby attractions.

Rooms

7.0

My room with a king-sized bed and a pull-out couch was spacious and well-maintained.

Service

5.0

The service fell short as my special requests were not acknowledged, and there was a lack of understanding when I needed to adjust my booking.

Location

8.0

The hotel is in a good area, located inside a big mall called Jackson Square, which was advantageous during winter.

Dining

5.0

The dining did not impress as it was not included, requiring additional spending.

Facilities

6.0

The hotel facilities were decent, offering the necessary amenities for a comfortable stay.

Paul

United Kingdom, February 2024

5.0/10

The hotel is conveniently located in the center of downtown Hamilton, right inside a large mall called Jackson Square, which is advantageous especially in winter. The rooms are kept in poor condition despite offering a king-sized bed and a pull-out couch, and they come with a kitchenette. The service lacks personal attention and didn't meet my expectations, as my special requests were not acknowledged. The location is great for exploring downtown and accessing public transportation, but it's not ideal for relaxation due to its bustling environment. While the dining options are not included, the classic fried fish is a good choice. The hotel lacks facilities and amenities that would enhance the overall experience.

Rooms

5.0

The rooms are kept in outrageously poor condition but feature a king-sized bed, a pull-out couch, and a kitchenette.

Service

5.0

The service lacks personal attention, as my special requests were not read or fulfilled.

Location

7.0

The hotel is conveniently located inside a big mall called Jackson Square, providing easy access to downtown attractions and public transport.

Dining

6.0

Dining options are not included, but the classic fried fish is satisfying.

Facilities

5.0

Limited facilities available at the hotel.

Daniel

United Kingdom, January 2024

6.0/10

The hotel is conveniently located in a big mall called Jackson Square, which is an advantage during winter time. The rooms are spacious and modern, although I had an issue with the billing where I was charged for an extra room I didn't need. The location is close to downtown and I saved money on taxis. However, the lack of customer service in resolving billing errors was disappointing.

Rooms

8.0

My room was spacious and had a kitchenette, making it very convenient for longer stays. The king-sized bed was comfortable, and all the amenities provided were great.

Service

5.0

The staff seemed to lack in handling customer requests promptly. Despite a special emergency situation, they charged me for an extra room unnecessarily, which was disappointing.

Location

7.0

The hotel's location inside Jackson Square mall was advantageous, especially in winter. It's close to everything in the downtown area, which saved me money on transportation. However, there was a lack of empathy and customer care in dealing with billing issues.

Dining

5.0

The dining experience was not included in my stay. It would have been convenient to have some traditional home-made options available.

Facilities

6.0

The attached shopping center provided easy access to shops and services. However, the lack of responsiveness in addressing customer concerns impacted the overall stay.

Convenient location

Lack of customer service

Tom

United Kingdom, January 2024

5.0/10

The hotel is located inside a big mall called Jackson Square, which is advantageous, especially in winter. Everything downtown is easily accessible, and the front desk turned our experience around. The proximity to a huge shopping center added to the convenience. It's super close to everything, making it a great choice for visitors.

Rooms

5.0

Rooms are kept in outrageously poor condition despite having all the amenities. The pull-out couch was a nice addition for extra sleeping arrangements.

Service

5.0

My special request was not read, and the handling of customer issues was subpar. I booked two rooms but needed only one due to an emergency, yet I was still charged for both without any flexibility or compassion.

Location

8.0

Staying inside a mall like Jackson Square is a unique advantage, especially during winter. The accessibility to everything in the downtown area and the nearby shopping center with a great massage therapist made our stay more convenient.

Dining

5.0

Dining was not included, which was a downside. However, the hotel offered gourmet products for those who wanted to indulge.

Facilities

5.0

The hotel lacks heart and good customer service when dealing with special circumstances like emergencies, leading to an unsatisfactory experience overall.

John

United States of America, December 2023

5.0/10

Staying at this hotel was a mixed experience. On the positive side, the location was superb, inside a big mall called Jackson Square, making it convenient during winter. The greeting at the front desk turned the situation around. However, the rooms with a king bed were unbelievably poorly maintained, and the service lacked any empathy or flexibility, as they still charged me for two rooms even when I needed only one. On the bright side, being close to the Ontario concert hall and mall shopping was a plus.

Rooms

5.0

The rooms with a king bed were outrageously poorly maintained.

Service

5.0

The service was lacking heart and customer service skills, not reading or accommodating my special request about the room. They need improvement.

Location

8.0

The hotel's location is advantageous being within a big mall, Jackson Square, offering easy access to downtown attractions, Ontario concert hall, mall shopping, and the art gallery.

Dining

5.0

Facilities

5.0

No specific comment was made about the hotel's facilities.

Kelly

United States of America, October 2023

5.0/10

Although the hotel is conveniently located within a large mall, making it advantageous in winter, my stay was marred by the outrageously poor condition of the room. Despite the presence of a king-sized bed and pull-out couch, the amenities did little to improve the overall experience.

Rooms

5.0

The room with the king-sized bed was in an outrageously poor condition despite the presence of a pull-out couch and amenities.

Service

5.0

The staff did not show any understanding when I had to cancel one of the booked rooms due to an emergency, still charging me for both without any customer service or empathy. Additionally, my special requests were overlooked entirely.

Location

5.0

Staying inside a big mall called Jackson Square was the only advantage, especially in winter, but the overall experience did not live up to expectations.

Dining

5.0

Facilities

5.0