The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“The on-site restaurant offered a fantastic culinary experience with a lovely atmosphere and a diverse menu that satisfied all cravings.” view full review
Impressive Gym!
“The gym was remarkably modern and well-equipped, allowing me to maintain my fitness routine easily during my stay.” view full review
Relaxing Pool Area
“The pool was maintained at an excellent temperature, and the patio area provided plenty of comfortable seating for relaxation.” view full review
Spacious Rooms!
“My room was exceptionally spacious and impeccably clean, creating a comfortable retreat after a busy day.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Lift
Currency exchange
Coffee shop
Vending machines
Electric vehicle charging station
Fire extinguishers
Sports & Fitness
Fitness centre
Hiking
Cycling
Bowling
Squash
Services
Room service
Laundry
Dry cleaning
Shops/Commercial services
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Indoor swimming pool
Sun terrace
Room features
Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
116 King Street West,
Hamilton,
Canada,
L8P 4V3,
Ontario
Map view
116 King Street West,
Hamilton,
Canada,
L8P 4V3,
Ontario
City landmarks
Castle
Dundurn Castle
1.8
km
Park
Bayfront Park
2.1
km
Museum
HMCS Haida National Historic Site
2.3
km
41 Jackson St W
Whitehern Historic House and Garden
1.2
km
Church
Cathedral Basilica of Christ the King
1.7
km
Park
Pier 4 Park
1.7
km
Store
Nations Fresh Foods
890 m
Museum
Hamilton Military Museum
1.6
km
Park
Hamilton Amateur Athletic Association Grounds
1.1
km
Park
Victoria Park
1.1
km
51 Stuart St L8L 1B5
Workers Arts and Heritage Centre
1.0
km
255 Concession Street
Sam Lawrence Park
2.9
km
174 Locke St S
Pure Home Couture
1.1
km
57 Guise Street
Canada Marine Discovery Centre
2.2
km
618 York Blvd. Adjacent to Dundurn Castle
Harvey Park
1.6
km
Churchill Park
Princess Point Woodland Trails
1.8
km
Nearby
Gallery
Art Gallery of Hamilton
230 m
Event hall
Hamilton Convention Centre
260 m
101 York Blvd
First Ontario Centre
340 m
Public Building
Hamilton City Hall
410 m
Market
Hamilton Farmer's Market
330 m
Mall
Jackson Square
180 m
Library
Hamilton Public Library
200 m
Church
St. Paul's Presbyterian Church
350 m
Park
Gore Park
410 m
Event hall
First Ontario Concert Hall
110 m
64 Melrose Ave N
Canadian Football Hall of Fame
290 m
Church
James Street Baptist Church
410 m
Church
MacNab Street Presbyterian Church
450 m
82 King St E
The Ghost Walks
580 m
Restaurants
Famous Recipe
230 m
158 King St W Unit 1
Eat Industries
360 m
66 York Boulevard Located Inside The Hamilton Farmers Market
Pokeh
390 m
35 York Blvd Hamilton Farmers' Market - Lower Level
Divine Mexican Kitchen
380 m
35 York Blvd Hamilton Farmer's Market
Sensational Samosa Ltd
390 m
51 King St W
Bastoni's Shawarma
420 m
234 King St W
Ben Than Veit-THai Restaurant
280 m
115 Park St N
Nabil's Grill- Mediterranean Restaurant
310 m
1 Wilson St
Reviews and Ratings
Feedback from previous guests about their experience.
46%
liked the hotel and would stay again
Convenient location
Spacious and modern rooms
Lack of customer service
Charged for unnecessary room
5.0/10
Guest rating
Rooms
5.0
Location
6.7
Service
5.0
Dining
5.0
Guest reviews
5.0/10
based on 7 reviews
8.6
8.6/10 based on 450 reviews
George
United States,
March
2024
5.0/10
The hotel's location inside a big mall called Jackson Square is a huge advantage, especially in winter. The rooms with king-sized beds are kept in outrageously poor condition despite offering all the amenities. However, the service lacked any heart or customer service, as they charged me for two rooms even when I needed only one.
Rooms
5.0
The rooms with king-sized beds are kept in outrageously poor condition but come with all the amenities.
Service
5.0
The service didn't show any empathy or customer care when I faced a situation of needing only one room but being charged for two.
Location
5.0
Being inside the Jackson Square mall is convenient, but the lack of customer-centric service still overshadows this advantage.
Dining
5.0
No information provided about the dining options.
Facilities
5.0
Bill
United Kingdom,
March
2024
6.0/10
Staying at this hotel was a mixed experience. The rooms were spacious and clean, with the benefit of having a kitchenette, but there were some issues with service and unmet expectations. The location, however, turned the stay around with its convenience and nearby attractions.
Rooms
7.0
My room with a king-sized bed and a pull-out couch was spacious and well-maintained.
Service
5.0
The service fell short as my special requests were not acknowledged, and there was a lack of understanding when I needed to adjust my booking.
Location
8.0
The hotel is in a good area, located inside a big mall called Jackson Square, which was advantageous during winter.
Dining
5.0
The dining did not impress as it was not included, requiring additional spending.
Facilities
6.0
The hotel facilities were decent, offering the necessary amenities for a comfortable stay.
Paul
United Kingdom,
February
2024
5.0/10
The hotel is conveniently located in the center of downtown Hamilton, right inside a large mall called Jackson Square, which is advantageous especially in winter. The rooms are kept in poor condition despite offering a king-sized bed and a pull-out couch, and they come with a kitchenette. The service lacks personal attention and didn't meet my expectations, as my special requests were not acknowledged. The location is great for exploring downtown and accessing public transportation, but it's not ideal for relaxation due to its bustling environment. While the dining options are not included, the classic fried fish is a good choice. The hotel lacks facilities and amenities that would enhance the overall experience.
Rooms
5.0
The rooms are kept in outrageously poor condition but feature a king-sized bed, a pull-out couch, and a kitchenette.
Service
5.0
The service lacks personal attention, as my special requests were not read or fulfilled.
Location
7.0
The hotel is conveniently located inside a big mall called Jackson Square, providing easy access to downtown attractions and public transport.
Dining
6.0
Dining options are not included, but the classic fried fish is satisfying.
Facilities
5.0
Limited facilities available at the hotel.
Daniel
United Kingdom,
January
2024
6.0/10
The hotel is conveniently located in a big mall called Jackson Square, which is an advantage during winter time. The rooms are spacious and modern, although I had an issue with the billing where I was charged for an extra room I didn't need. The location is close to downtown and I saved money on taxis. However, the lack of customer service in resolving billing errors was disappointing.
Rooms
8.0
My room was spacious and had a kitchenette, making it very convenient for longer stays. The king-sized bed was comfortable, and all the amenities provided were great.
Service
5.0
The staff seemed to lack in handling customer requests promptly. Despite a special emergency situation, they charged me for an extra room unnecessarily, which was disappointing.
Location
7.0
The hotel's location inside Jackson Square mall was advantageous, especially in winter. It's close to everything in the downtown area, which saved me money on transportation. However, there was a lack of empathy and customer care in dealing with billing issues.
Dining
5.0
The dining experience was not included in my stay. It would have been convenient to have some traditional home-made options available.
Facilities
6.0
The attached shopping center provided easy access to shops and services. However, the lack of responsiveness in addressing customer concerns impacted the overall stay.
Convenient location
Lack of customer service
Tom
United Kingdom,
January
2024
5.0/10
The hotel is located inside a big mall called Jackson Square, which is advantageous, especially in winter. Everything downtown is easily accessible, and the front desk turned our experience around. The proximity to a huge shopping center added to the convenience. It's super close to everything, making it a great choice for visitors.
Rooms
5.0
Rooms are kept in outrageously poor condition despite having all the amenities. The pull-out couch was a nice addition for extra sleeping arrangements.
Service
5.0
My special request was not read, and the handling of customer issues was subpar. I booked two rooms but needed only one due to an emergency, yet I was still charged for both without any flexibility or compassion.
Location
8.0
Staying inside a mall like Jackson Square is a unique advantage, especially during winter. The accessibility to everything in the downtown area and the nearby shopping center with a great massage therapist made our stay more convenient.
Dining
5.0
Dining was not included, which was a downside. However, the hotel offered gourmet products for those who wanted to indulge.
Facilities
5.0
The hotel lacks heart and good customer service when dealing with special circumstances like emergencies, leading to an unsatisfactory experience overall.
John
United States,
December
2023
5.0/10
Staying at this hotel was a mixed experience. On the positive side, the location was superb, inside a big mall called Jackson Square, making it convenient during winter. The greeting at the front desk turned the situation around. However, the rooms with a king bed were unbelievably poorly maintained, and the service lacked any empathy or flexibility, as they still charged me for two rooms even when I needed only one. On the bright side, being close to the Ontario concert hall and mall shopping was a plus.
Rooms
5.0
The rooms with a king bed were outrageously poorly maintained.
Service
5.0
The service was lacking heart and customer service skills, not reading or accommodating my special request about the room. They need improvement.
Location
8.0
The hotel's location is advantageous being within a big mall, Jackson Square, offering easy access to downtown attractions, Ontario concert hall, mall shopping, and the art gallery.
Dining
5.0
Facilities
5.0
No specific comment was made about the hotel's facilities.
Kelly
United States,
October
2023
5.0/10
Although the hotel is conveniently located within a large mall, making it advantageous in winter, my stay was marred by the outrageously poor condition of the room. Despite the presence of a king-sized bed and pull-out couch, the amenities did little to improve the overall experience.
Rooms
5.0
The room with the king-sized bed was in an outrageously poor condition despite the presence of a pull-out couch and amenities.
Service
5.0
The staff did not show any understanding when I had to cancel one of the booked rooms due to an emergency, still charging me for both without any customer service or empathy. Additionally, my special requests were overlooked entirely.
Location
5.0
Staying inside a big mall called Jackson Square was the only advantage, especially in winter, but the overall experience did not live up to expectations.
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